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"FAQ"  Frequently Asked Questions

 

Xscapes is a fundraiser for Southern Tier Independence Center (STIC) and all of the funds go to help with STIC's mission of helping people in our community with various disabilities.  We run games only through online reservations which must be made 24 hours or longer in advance.   We do not accept walk ins off the street, the games are by appointment only.  Our escape rooms are designed for groups of 4 to 8 people.  

Below are some common questions asked about our escape rooms.  Please review the questions and answers listed.  If your question is not addressed, then please feel free to contact us.

 

Q: What is the minimum age recommended for one of the Xcsape rooms?

A: With a group of adults we recommend no younger than 8 years old.  If a group of young people we do not recommend younger than 12 and there must be at least 1 participating adult over 21 responsible for the actions of the group.

 

Q: The rooms are for 4 to 8 people, what if only 1 to 3 of us wants to play?

A: Then you must purchase the room as if you have a group of 4 people playing.

 

Q: We are a group of 4, how do we prevent strangers from playing the room with us?

A: The only way to prevent others from joining your group is to purchase all 8 slots of the room

 

Q: Why can’t I schedule a game the same day that I want to play?

A: We have to arrange personnel based on scheduled games the day before.

 

Q: We are planning a party and would like to do multiple rooms for a large group, how do we coordinate this?

A: Contact us to discuss options when planning large group activities.

 

Q: What happens if I arrive late?

A: The door to the room closes exactly at the time you signed up for. Please arrive at least 20 minutes early to make sure you are there before the room is locked. You will not be permitted into the room if you are late. THERE ARE NO REFUNDS.

 

Q: I have been to other escape rooms and it gets very warm and uncomfortable in them, is yours hot as well?

A: We keep our escape rooms between 68 to 72F with good ventilation which seems to be the desired temperature when a large group is active in the room.

 

Q: I called 607-724-2111 and got Southern Tier Independence Center (STIC), what is Xscapes phone number?

A: Xscapes operates under Southern Tier Independence Center as a fund raiser for the organization.  Proceeds generated from Xscapes supports STIC’s mission in the community to assist people with various disabilities.  After dialing 607-724-2111 Just ask to be transferred to Xscapes.

 

Clipper/Local Flavor/Groupon Certificate Specific

Q: I purchased Clipper magazine or Groupon tickets for my group of 8 people, how do I use them?

A: You cannot use more than one Clipper or Groupon ticket per group of 8 People.  Please See the Clipper/Groupon Info on our website.

 

Q: Can I purchase a Clipper or Groupon ticket for two of us and join another group of 4 or 6.

A: No, You must have your own group of 8 people and follow the instructions per Clipper/Groupon Info section on our website.

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